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To help us answer quickly, include your store or company name, which app or channel you use (Shopify, ikas, POS, API), what you expected and what happened, and a screenshot if you can. Please do not send passwords or full card numbers.

Ino Loyalty for Shopify

The Ino Loyalty app on the Shopify App Store runs your loyalty program inside Shopify. You install it from the Shopify App Store and Shopify bills your plan. You do not need an Ino Loyalty account, a connection code or a separate agreement.

Getting started

1. Install Ino Loyalty from the Shopify App Store. The app opens in your Shopify admin.
2. Choose the language for the app’s admin pages: English, Turkish, French, German, Dutch or Italian. You can change it later in Settings.
3. Turn on the recommended set or build your program: points, tiers, campaigns, missions and games. Texts your customers see are written by you, in your store’s language.
4. Switch on the Ino Loyalty app embed in the theme editor. The setup page has a button that opens the right place.
5. Place a test order. Points appear in the Rewards panel and on the member’s page in the app within a minute.

Who can open the app?

The store owner, and staff who have permission to manage discounts in Shopify. If a staff member sees a permission message, ask the store owner to give that permission.

A shopper wants their data or wants it deleted. What do I do?

Shopify passes these requests to the app automatically. For an access request, the report appears in the app for you to download. Deletion happens automatically. See the app privacy policy.

How do I uninstall?

Remove the app from your Shopify admin. The Rewards panel leaves your storefront at once. Shopify asks us to delete your store’s data 48 hours later, and we do.

I also have an Ino Loyalty Engine agreement. What do I do?

Nothing in the app. Tryino moves your store to your own engine for you; there is no code to enter. Your customers keep the same Rewards panel, balance and tier. Afterwards the app shows your program from your engine, and you change it there.

Contact

Write to support@tryino.com with your myshopify.com store address.

Legal: terms of service · data processing agreement · app privacy policy · security incident response policy

Getting started with the ikas app

1. Install Ino Loyalty from the ikas App Store and approve the permissions it asks for.
2. Your Tryino team links the store to your Ino Loyalty program.
3. The Rewards panel and the My Rewards page appear on your storefront with no theme changes. Member benefits are applied as ikas campaigns, so prices change in the cart without codes.

Common questions

Do I need an Ino Loyalty account?

Shopify: no. The Shopify app works on its own: you install it from the Shopify App Store and Shopify bills your plan. ikas: yes. The ikas app is free to install and connects your store to Ino Loyalty, which you use under an agreement with Tryino. Book a demo to get started.

Which languages are supported?

Shopify: see the languages under Ino Loyalty for Shopify. ikas: the app and the shopper experience are available in English and Turkish. You translate your own program content (reward names, descriptions) in Ino Loyalty.

How do I uninstall?

Shopify: remove the app from your Shopify admin. Shopify asks us to delete your store’s data 48 hours later, and we do. ikas: remove the app from your ikas admin. Your program stays in Ino Loyalty; tell us if you want its data deleted or returned. See the app privacy policies for Shopify and ikas.

A shopper wants their data deleted. What do I do?

Shopify: nothing. Shopify passes the request to the app and the deletion happens automatically. ikas: use the privacy tools in Ino Loyalty or write to us; we help you answer within the legal deadline.

Where is the API documentation?

In For developers, with the full API reference. API credentials come with your Ino Loyalty agreement.

CRM implementation customers

If we implemented Microsoft Dynamics 365 for you, write to support@tryino.com or to your project contact. Include the environment name and, for errors, the time it happened.

Privacy requests

For questions about your personal data, write to privacy@tryino.com. See our privacy policy.